Privacy Policy

Last updated: May 2026

Welcome to Lunest.

At Lunest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Lunest is an online store focused on kids and baby products.

For any questions regarding this Privacy Policy or your personal data, you may contact us at:

Email: support@lunest.co.uk

2. Information We Collect

When you visit our website, place an order or interact with us, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through third-party payment providers)
Order history

Technical Information

IP address
Browser type
Device information
Time zone
Cookies and browsing activity
Website interaction data

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send marketing emails and promotional offers (only if you opt in)

4. Payments

All payments are processed securely through trusted third-party payment providers such as Stripe, PayPal or other secure payment gateways.

We do not store your full payment card details on our servers.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website traffic and usage
Improve website performance
Personalize content and advertising
You may disable cookies through your browser settings. However, some parts of the website may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you:

Product updates
Promotional offers
News about Lunest
Seasonal campaigns and launches

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics providers
Website hosting services
Analytics providers
Marketing platforms

We never sell your personal information.

8. International Data Transfers

As an online business, your information may be processed outside the United Kingdom.

Whenever we transfer data internationally, we take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

9. Data Retention

We retain your information only for as long as necessary to:

Fulfil orders
Provide customer support
Comply with legal, tax and accounting obligations
Resolve disputes and enforce agreements

10. Your Rights

Under applicable UK data protection laws, including the UK GDPR, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing communications
Request a copy of your personal data

To exercise any of these rights, please contact us at [support@lunest.co.uk]

11. Security

We implement reasonable technical and organizational measures to protect your information against:

Unauthorized access
Misuse
Loss
Disclosure
Alteration

However, no online transmission or storage system can be guaranteed as completely secure.

12. Children’s Privacy

Our website is intended for use by parents, guardians and adults.

We do not knowingly collect personal information directly from children.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Legal requirements
Operational changes
Improvements to our services

Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Lunest

Email: support@lunest.co.uk
Website: www.lunest.co.uk

UK GDPR Notice

Lunest is committed to complying with applicable United Kingdom data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.