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Returns Policy

Last updated: May 2026

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At Lunest, we want you to feel completely confident when shopping with us. Your satisfaction matters to us, and we are committed to making your shopping experience simple, safe, and worry-free.

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​​Returns

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Customers in the United Kingdom have the right to request a return within 14 days of receiving their order, in accordance with applicable UK consumer protection regulations.

To qualify for a return:

  • Items must be unused and in original condition

  • Products must be returned in their original packaging

  • Proof of purchase is required

For hygiene and safety reasons, products that have been opened, used, or unsealed after delivery may not be eligible for return.

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Exchanges
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We replace items only if they are:

  • damaged

  • defective

  • incorrect

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If you receive a damaged, faulty, or incorrect item, please contact us as soon as reasonably possible after delivery.

 

support@lunest.co.uk

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Please include:

  • your order number

  • photos of the item

  • photos of the packaging (if applicable)

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This helps us resolve your request as quickly as possible.

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Refunds
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Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

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If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

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Original shipping costs may not be refunded unless required by applicable consumer protection laws or if:

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  • the item arrived damaged

  • an incorrect item was supplied

  • the product was faulty

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Return Shipping
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Customers are responsible for return shipping costs unless the return is due to:

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  • damaged items

  • incorrect products

  • manufacturing defects

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We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned items without tracking information.

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Non-Returnable Items
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The following items may not be eligible for return:

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  • used baby products

  • opened hygiene-related items

  • personalised products

  • gift cards

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Contact Us
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If you have any questions regarding returns or exchanges, our support team is happy to help.

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Thank you for choosing Lunest and trusting us with your little one’s essentials

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